API Q2 Calls for 23 documented procedures as listed below 4.3.2.1  Personnel Competence 4.4.2     Control of Documents 4.5        Control of Records 5.1.1     Contract review 5.3        Risk Assessment and Management 5.4.1     Design and Development Planning 5.5.1     Contingency planning 5.6.1.1  Purchasing 5.6.3     Verification of Purchased Services and SRP 5.7.1.1  Conrol of service execution 5.7.3     Identification and Traceability […]

Validating service performance according to API Q2 5.9 is a crucial aspect that a servicing organization must focus on when establishing an API Q2-based QMS. It entails a methodical process to ensure that services align with established criteria and achieve anticipated results. This encompasses inspection/service reports, client feedback, job completion certificates, as well as the attainment of key performance indicators (KPIs) and important success factors. Inspection/service reports record the specifics of the service delivered, detailing the procedures implemented, observations made, and corrective measures undertaken. Customer feedback aids in recognizing trends, strengths, and improvement opportunities, whereas job completion certificates represent the successful fulfillment of a service or project. KPIs and essential success factors are measurements utilized to evaluate the efficiency and achievement of the service rendered. Achieving or surpassing these benchmarks confirms the service’s quality and efficiency, showing that the provider is offering value and reaching intended results.